Privacy Policy

The Mississauga Food Bank is committed to donor privacy

We respect your privacy and do not rent, sell, or exchange our mailing lists. We may disclose some personal information to select third parties in order to more effectively target our donor communications.

What does this mean?

We value your trust and assure you that we will always strive to be responsible in our management, truthful in our advertising, and cost-effective in our fundraising.

To most efficiently use the resources you entrusted to us, we may disclose to select third parties information regarding donation history. Information of this kind is used to enable The Mississauga Food Bank to identify others like you interested in partnering with us to help the hungry in Mississauga. Information provided in donation history may include statistics such as total number of donations and value of donations for a set period of time. This information disclosure is done very carefully to ensure that your personal information is protected.

The Mississauga Food Bank has been working to feed the hungry in our community since 1986 and we are continually working to ensure every dollar is used to its fullest for this purpose. We are committed to the highest standard of stewardship excellence. We will make every effort to honour any designation or preference you have stated. In certain circumstances, where a project is overfunded or cannot be carried out in accordance with your preference, the funds will be used for similar projects approved by the Board of Directors.

As with most other Internet sites, our web servers utilize “cookies” to track a user’s activity within our site as well as record the IP address of each visitor to this site. A cookie is a small data file that is stored on your computer. A cookie contains a unique identifying feature that allows our computer to recognize you when you return to The Mississauga Food Bank site. The recorded IP address tells us which domain you visited from (for instance, google.ca), but not your email address or other private and personal information. We use the information we record to help diagnose problems with our servers, to administer this website more effectively, and to gather broad demographic information about what areas and domains our visitors come from and their behavior on our site.

In some cases, our site uses securely encrypted contribution response forms for visitors who choose to use these forms to provide information, request information, and make donations. We collect your willingly submitted contact information (such as your email address), unique identifiers (in some cases, a donor account number), and financial information (such as a credit card type, number, and expiration date). Contact information from these response forms is used to process donations, as well as to provide receipts and other information about The Mississauga Food Bank to our customers. The visitor’s contact information is also used to get in touch with the visitor when necessary in order to resolve customer service issues or questions. Users may readily opt out of receiving future communications; see the “opt out” section below. Financial information that is collected is used to bill the user for donations pledged. Unique identifiers (such as a Mississauga Food Bank account number) may be collected from website visitors to assist in matching current donation information with donor history in our record systems.

Those who choose to register through various “guestbook”-type features on our site may choose to give us certain contact information (such as their email address). These features may also request optional demographic information (such as postal code, age, or income level). Unless you opt out, we may use this contact information to send you additional information about The Mississauga Food Bank and its programs. Your voluntarily provided contact information may also be used to contact you when necessary in order to resolve customer service issues or questions. You may readily opt out of receiving future communications; see the “opt out” section below.

Our online surveys may ask visitors for contact information (such as their email address) as well as a variety of demographic and practical questions. We may use contact data from our surveys to send the user information about The Mississauga Food Bank. The user’s contact information may also be used to contact the visitor when necessary. Users may opt-out of receiving future mailings; see the “opt out” section below.

Opt-Out

When you submit your email address on our website, you are automatically added to our mailing list. If you do not want to receive further communications from The Mississauga Food Bank, simply follow the “Email preferences” link at the bottom of your first message from us. From that page you’ll be able to unsubscribe from our online mailings. If for any reason you continue to receive communications from us, feel free to call us at 905-270-5589 to be removed from our mailing list.

Our site contains links to other sites. The Mississauga Food Bank is not responsible for the privacy practices or the content of such websites.

When contacting us to change your status, be sure to include any information that would help us identify you on our lists, such as complete contact information (name, postal address, telephone number, and email address) or information about venues in which you gave us your contact information online (guestbook, survey, etc.).

Changes to This Policy

We reserve the right to make changes to this privacy policy without advance notice. Changes to this policy were last made on May 6, 2013.

Contacting the Website

If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact us.

The Mississauga Food Bank
3121 Universal Drive
Mississauga ON L4X 2E3
info@themississaugafoodbank.org
phone 905.270.5589 fax 905.270.4076